A seamless customer experience

link to this entry | April 11th, 2007

Roger van den Bergh of Onoma (www.onomadesign.com) who is a guru in airline design sent me a great article about a good airline experience (how rare they are these days). It’s worth a read. The only disappointing thing is that the author had a great experience but he was flying first class. It would be great to see stories of good customer experiences on coach!

Read it here:

http://www.iht.com/articles/2007/04/06/travel/tyler7.php

Entry Filed under: Customer Experience